Curious Keys

Terms & Conditions

Terms and Conditions for Curious Keys Music School

FEES

  1. Term fees should be paid before your second lesson of the term.  We appreciate payment by Bank transfer (details will be on your invoice - Please use STUDENT NAME as reference) - we don’t have a card facility at the school. Late payment may incur an extra fee and Curious Keys reserves the right to cancel student’s lessons if payment schedules are not adhered to.

  2. Fees include weekly class and sheet music as required. All books will be charged as extra (only as required) and new piano students will automatically be billed €12 for a beginner piano book at the start of the term.

  3. There are three terms in this year’s teaching year. September to Christmas break (14 weeks), January to Easter break (10 weeks) and Post-Easter to June Bank Holiday weekend (8 weeks). Please refer to your calendar for dates and holidays.

  4. Student Portal - Before the Term starts, online students and students attending group classes with Carrie, Marc and Marlene will receive a separate email asking you to login into the Student Portal. This is important for the above students as this is how you will access any notes that your teacher may send you. 

CANCELLATION POLICY

1: Lessons cancelled by students regrettably cannot be refunded or rescheduled though if a teacher happens to have a suitable space this may be offered to you. Please kindly note, this is only offered on a discretionary basis and there is no obligation on the school or teacher to make up your missed class.

Students also have the option of taking their lesson online on the same day and time. Please notify Marlene as soon as possible and we will arrange your online lesson. This is not possible for group lessons - only for 1:1 classes.

2: If a teacher has to cancel a lesson, missed lessons will be made-up in the following way.

  • A: Term 1 missed lessons 

Term 1 missed lessons will be made up on the week beginning 18th of December 2023.

  • B: Term 2 & Term 3 missed lessons 

Term 2 & 3 missed lessons on Tuesdays - Saturdays will be made up between the 4th and the 8th of June 2024. Missed lessons on Mondays in Term 2 or 3 will be made up on Monday the 10th of June 2024. Teachers may also schedule lessons outside of these times at a time that works for both teacher and student in order to make up any classes that a teacher has missed.

GENERAL

1: If you wish to discuss your child’s progress please do so at the start of your child’s lesson as a courtesy to the next student.

2: We appreciate you attending on time for class; if you are late for a class, regrettably we cannot extend your lesson over the normal finish time out of respect to the next students.

3: It is expected that parents/guardians will collect their children at the appointed time. There is no provision for supervision of students either before or after their lesson time.

4: Students are expected to behave in an appropriate manner while on the premises. Respect for fellow students, teachers, equipment, resources and facilities are imperative.

COMMUNICATION

1: At Curious Keys we contact all parents / adult students using text, phone and email. Your details are stored privately and will never be given to any third party. 

2: Please check your spam for any emails from Curious Keys and ensure they are not marked as spam so that you don’t miss any important emails.

3: Your teacher may contact you directly if an online lesson is to be scheduled; all other questions, queries or cancellations should be directed to Marlene on 087-6140522 / info@curiouskeys.ie. 

4: Curious Keys operates Monday to Saturday but the phone will not always be attended due to lessons taking place. Please WhatsApp (or text) Marlene if you cannot get through by phone and she will respond as soon as possible.